Frequently Asked Questions
1. How do I restore my purchases?
Go to the subscription page inside the app and tap "Restore Purchases". Make sure you are signed in with the same Apple ID used for the original purchase.
2. How do I cancel a subscription?
Use the subscription management page for the store account used to purchase SnapMark Pro. On iOS, open Apple ID subscriptions in Settings. On HarmonyOS, use Huawei AppGallery or Huawei account subscription management. Deleting the app does not cancel auto-renewal.
3. How do I transfer data to a new device?
- Use the backup export/import feature to migrate.
- If you have sync enabled, simply connect to the same sync target on the new device.
4. I accidentally deleted something. Can I recover it?
- Check local snapshots or backup files first.
- If sync is enabled, verify the remote directory content before restoring.
5. How do I turn off notifications?
You can disable reminders in the app settings, or turn off notification permissions in iOS Settings.
Contact Us
- Email rgcodesupport@163.com
When reporting an issue, please include: app version, device model, OS version, steps to reproduce, and screenshots if possible. For purchase-related issues, also include the purchase type and date.
常见问题
1. 如何恢复已购买内容？
请在应用内进入会员页面，点击"恢复购买"。并确认当前登录的是原购买时使用的 Apple ID。
2. 订阅如何取消？
请在购买 SnapMark Pro 时使用的应用商店账号订阅管理页面取消自动续费。iOS 可在系统设置的 Apple ID 订阅中取消；HarmonyOS 可通过华为应用市场或华为账号订阅管理入口取消。删除应用不会自动取消订阅。
3. 换设备后如何迁移数据？
- 可通过备份导出 / 导入迁移。
- 如果你已经开启同步，也可以在新设备上使用同一同步目标。
4. 误删了内容怎么办？
- 可先检查本机快照或备份文件。
- 若你启用了同步，请先确认远端目录内容再操作恢复。
5. 通知提醒如何关闭？
可在应用设置中关闭提醒，或在 iOS 系统设置中关闭通知权限。